Lowe's Home Improvement in La Plata, MD Open now

Reviews about Lowe's Home Improvement

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  January 09, 2019, by E McLamb
  I strongly recommend you do not EVER order carpet and installation service from this Lowes location ever. I ordered carpet on 2 Dec and paid for in full at that time. The carpet was delivered to the Lowe's installer on 11 Dec and the installers arrived at my house to install the carpet & pad on 18 Dec. However, the installers had the wrong carpet so they told me that I would have to reschedule my installation. I contacted Lowe's immediately and requested information on how this went wrong and what they were going to do about it to fix it. All I got was the run around and poor response from the flooring department and the store manager. I even reached out to the corporate customer service and they were even less helpful. No one offered their apology for the piss poor service or offered any type of discount for my inconvenience as I have to wait until the first week of January to have my carpet installed. Again, I STRONGLY recommend you take your business somewhere else other than this location as their customer service is the absolute worse. I will NEVER EVER take my business to Lowe's again. BUYER BEWARE!!!!